Privacy Policy

This Privacy Policy describes how Figure Ground NYC ("Company," "we," "us," or "our") collects, uses, and protects information when you use Pyvoid, our website at pyvoid.com, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information as described in this policy. This policy should be read alongside our Terms of Service.

We collect the minimum data necessary to operate and improve Pyvoid. The data we collect falls into three categories:

We want to be explicit about what Pyvoid does not collect or transmit:

• Revit model content - your geometry, families, parameters, views, sheets, and all other model data stays on your machine
• File names or paths - we don't know what your projects are called or where they live
• Screenshots or images - no visual data is captured or transmitted
• Personal identifiers in telemetry - machine identity is a one-way SHA-256 hash; we cannot reverse it to identify you
• Keystrokes or input - we do not monitor your keyboard, mouse, or screen activity

We use the data we collect for the following purposes:

We do not sell your personal data to third parties. We do not use your data for advertising.

Pyvoid collects telemetry to help us understand how tools are used and where errors occur. Each telemetry event contains:

// Tool run event
{
  type: "tool_run",
  toolId: "conform-leaders",
  panel: "annotations",
  durationMs: 1250,
  elementCount: 47,
  machineHash: "a1b2c3...",  // SHA-256, not reversible
  revitVersion: "2025",
  timestamp: "2026-04-15T14:30:00Z"
}

// Session event
{
  type: "session_start",
  machineHash: "a1b2c3...",
  revitVersion: "2025",
  extensionVersion: "1.2.0",
  timestamp: "2026-04-15T09:00:00Z"
}

Telemetry is currently written to a local JSONL file on your machine. When cloud telemetry is enabled in a future release, you will be notified and given the option to opt out.

Account authentication is handled by Clerk, a third-party identity provider. When you sign up, Clerk processes and stores your authentication credentials according to their privacy policy.

Payment processing is handled by a third-party payment provider. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Our payment provider is PCI DSS compliant.

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time (see Your Rights).

The Pyvoid website uses cookies for essential functionality:

We use LinkedIn Insight Tag and Google Ads tags on the website to measure whether paid educational content leads to free-tier installs or offer-page captures. These tags are not loaded for EEA or UK visitors. For other visitors, they may set vendor-managed cookies such as li_fat_id and _gcl_*. Vendor cookies remain until their configured expiry; you can clear them in your browser or use the opt-out below to stop Pyvoid from loading advertising attribution tags in this browser.

We use the following third-party services that may process your data:

• Clerk - authentication and user management
• Convex - backend data storage and real-time sync
• Vercel - website hosting and deployment
• LinkedIn Insight Tag - paid-campaign attribution when advertising tags are enabled
• Google Ads - paid search and YouTube campaign attribution when advertising tags are enabled

Each of these providers maintains their own privacy policies and data processing practices. We select providers that maintain appropriate security standards and data protection measures.

We do not share your personal data with third parties for their marketing purposes.

• Telemetry data: Aggregated and anonymized after 90 days. Raw events are deleted after 1 year.
• Account data: Retained while your account is active, plus 30 days after deletion request to allow for recovery.
• Billing records: Retained for 7 years as required for tax and legal compliance.
• Support correspondence: Retained for 2 years after the last interaction.

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS) for all web communications
• Encryption at rest for stored data
• Access controls limiting who can view personal data
• Regular security reviews of our infrastructure

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If we become aware of a security breach affecting your personal data, we will notify you in accordance with applicable law.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access - request a copy of the personal data we hold about you
• Correction - request correction of inaccurate personal data
• Deletion - request deletion of your personal data
• Portability - request your data in a structured, machine-readable format
• Objection - object to certain processing of your personal data
• Opt-out - opt out of telemetry collection (when cloud telemetry is available)

To exercise any of these rights, contact us at privacy@pyvoid.com. We will respond within 30 days.

Pyvoid is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

Our servers and service providers may be located in the United States. If you access the Service from outside the United States, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

By using the Service, you consent to the transfer of your data to the United States. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and notify you via email or a prominent notice on the Service.

We encourage you to review this policy periodically. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your data rights, contact us at:

For general inquiries, see our Terms of Service contact information.